Setting Up a Custom Subdomain

White-label NextStep with your own branded subdomain (e.g., yourcompany.getnextstep.io).

What Is a Custom Subdomain?

A custom subdomain replaces app.getnextstep.io with your own branded URL. When guests access your processes through your subdomain, they see your logo, brand colours, and your custom URL — creating a seamless branded experience.

Setting Up Your Subdomain

1. Go to Settings in the sidebar.
2. Open the Branding tab.
3. Enter your desired subdomain name in the Custom Subdomain field.
4. Click Save.

Your subdomain will be available immediately at yourname.getnextstep.io.

Subdomain Requirements

• Must be unique — no two teams can have the same subdomain.
• Can only contain lowercase letters, numbers, and hyphens.
• Cannot be a reserved name (e.g., “app”, “help”, “www”).

What Changes with a Custom Subdomain

• Process run links — Automatically use your subdomain URL.
• Email notifications — Links in emails point to your subdomain.
• Guest experience — Guests see your branded URL throughout.

What Stays the Same

• Team member access — Team members can still sign in at app.getnextstep.io as usual.
• Dashboard and settings — All management features remain on the main app.
• Functionality — Everything works the same, just with your branded URL.