Email Notifications
NextStep sends email notifications to keep everyone informed about process activity.
Types of Email Notifications
Task Assignments
When a task is assigned to someone, they receive an email letting them know they have a new task to complete. The email includes a direct link to the task.
Comments and @Mentions
When someone is @mentioned in a comment, they receive an email with the comment content and a link to view it in context.
Approval Requests
When an approval task needs your attention, you’ll receive an email asking you to review and approve or reject the task.
Process Completion
When a process instance is fully completed, the process creator receives an email notification. This can be enabled or disabled in the process settings.
Due Date Reminders
Overdue task notifications are sent when tasks or instances pass their due dates, helping ensure nothing falls through the cracks.
Process Invitations
When you share a process via email, the recipient receives an invitation email with a link to start the process.
Scheduling Alerts
When a scheduled process fails to run or encounters an issue, the process owner is notified.
All notification emails include your team’s branding (logo and colours) if configured. If your team has a custom subdomain, links in emails will use your branded URL.
Managing Notifications
Email notifications are automatic and cannot be individually toggled at this time. If you’re not receiving emails, check your spam folder — see Emails Going to Spam for help.