Notifications Not Working

If you’re not receiving email notifications from NextStep, try these steps.

Check Your Spam Folder

The most common reason for missing notifications is emails being caught by spam filters. Check your spam or junk folder for NextStep emails.

If you find them there, mark them as Not Spam to improve future delivery. See Emails Going to Spam for more detailed steps.

Verify Your Email Address

Make sure the email address on your NextStep account is correct and that you have access to it.

Check: Go to Settings > Account and verify your email address is correct.

Check Process Settings

Some notifications depend on process settings:

• Completion emails — The process must have “Email on completion” enabled in its settings.
• Comments — Comments must be enabled on the process for comment notifications to work.

Task Assignment

You’ll only receive task assignment notifications for tasks that are explicitly assigned to you. If a task has no assignee, no notification is sent.

Organisation Email Filters

If your organisation uses email security tools, NextStep emails may be blocked at the server level. Check with your IT team to whitelist NextStep’s sending domain.

Still Not Receiving Emails?

If you’ve checked all of the above and still aren’t receiving notifications, contact us and we’ll help troubleshoot the issue.